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Services: Overview

Micah continually evaluates new, state of the art technologies that can be used to better address our customers' needs. In the services we provide, we ensure that our approach is both comprehensive and cost effective.

Network Administration Micah's Network Administration Services are the solution your business needs to manage and simply the complex data environment of today. Our on-site Service Technicians and in-house technical support staff offer experience and state-of-the-art tools to produce a reliable, secure network experience without sacrificing your budget. Improve reliability, security, performance, and productivity. Micah's Network Services include: Insuring continuous operation of various file, print, database and application servers. Install, configure, and troubleshoot network servers and performs various administrative functions including support of the servers, hardware and operating systems. Provide performance monitoring, backup and control of the server environment. Provide for the security needs of the managed servers. Participate in project groups as required. Participate in disaster recovery testing and ensure readiness. Click here to download Micah's Help Desk Guide v7. Business Intelligence/Enterprise Reporting Business Intelligence is the manipulation of business information into innovative, sophisticated solutions to enable better decisions every day. Micah provides the service of business intelligence to help organizations plan, monitor, and understand the details and critical data that are relied upon by providing a leading edge Enterprise Reporting and Corporate Performance Management Methodology. Enterprise Reporting Solutions Enterprise Reporting allows you to collect data and gain access to data so you can report on it throughout the organization. A novice user, power user or IT professional will be able to quickly produce polished reports that contain data combined from multiple queries or even multiple data sources. With almost zero training, users view and navigate from summary to detail reports. Micah implements Enterprise Reporting Solutions within various data arenas: EEO/HR Financial (Federal Financial System (FFS) and other financial systems) Homeland Security Legal Sales/Marketing Operations Inter/Intranet and Portal Web Development Many large organizations face the ever-growing challenge of information sprawl. Departments within the organization often adopt their own distinct tools and methodologies for communication and workflow amongst themselves, not necessarily with the rest of the organization's community in mind. This communications gap results in a loss of efficiency and productivity through the following ways: Multiple groups and/or individuals replicating work done elsewhere because they were not aware of its existence The organization's budget has to support purchasing, development, and configuration costs for a variety of software packages deemed necessary by the individual departments Groups and/or individuals with specific expertise in the organization often go underutilized because other departments do not know of their ability to contribute Significant lag times are experienced in managerial decision making because of ineffective and uncoordinated communications The Immediate Benefits of an Enterprise Portal: Large-scale resource sharing, making it possible for groups and/or individuals to remotely access computers, networks, and databases from within the organization A single point of entry to an organization's information and resources, simplifying management of content and message The improvement of internal processes and communications and reducing overhead and overall manpower requirements, while creating stronger relationships between employees and customers Global remote access allowing your employees to contribute from anywhere in the world Customer Care! We address our customer's service strategies, anticipated volume and service levels, reporting and analytical requirements, networking, system integration, training, maintenance, and staffing needs. In order to combat the ever rising service standards and costs within the industry, Micah also helps you gather the information you need to make informed decisions about the status of your operations. We recommend or design assessment tools which monitor operations. Micah has various offerings within Customer Care! Administrative Support Call Center Support Conference and Event Planning Help Desk Support Information and Referral Center Support Library Service Support To get an idea of our experience and abilities you can download a powerpoint presentation that outlines how we can help your organization get traction immediately. The Powerpoint version or zipped version is available. Technical Writing/Graphic Design Services Technical writing experience includes authoring and editing project/program deliverables (e.g., economic analyses, product analyses, market studies, feasibility studies, strategic and capacity planning documents, IT system documentation). Specialized skills include the conduct of individual and group interviews, the design and layout of publications, survey design, and research, multimedia presentation of data, proposal costing, federal record keeping, and providing strong team leadership/supervision. Our team members work in the latest graphic development environments, including Adobe Photoshop and Illustrator, and other vector design applications. Corporate Branding Identity Design Advertising Print and Display Marketing Materials Brochures and Presentation Packages Trade Show Displays Letterhead Stationary Business Cards Web Design Logo Design Site Graphics Newsletters and Email Layouts Enterprise Architecture The purpose of Enterprise Architecture is to coordinate and align information technology (IT) resources with the business functions and applications they are meant to support. It is represented by the organization's primary business, information, application, and technology strategies and how they affect business processes. In this model, business needs dictate what is done in the organization and Enterprise Architecture determines how information technology supports those business needs.