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Products: Overview

Our strategy is a logical, customized approach in which the customer and members of our development team can select and tailor the optimal mix of methodologies and design tools to accomplish project requirements. We customize our solutions to meet each client's individual needs, ensuring that our approach is both comprehensive and cost effective.
EZViewMTS - ManPower Tracking Solution Our ManPower Tracking Solution (MTS) is an enterprise-wide, web-based system that improves accuracy of manpower data and facilitates reporting and analysis of manpower resources, thus reducing the hours spent generating and submitting manpower reports. Features Real-time manpower position and organization data Password protected Standard Enterprise-Wide reports Trend analysis capability Graphical displays Supports Field Users, HQ, and Regional management boards Benefits Improves accuracy of manpower data Accessible online System can be ported to various databases Customizable to requirements Reduced hours submitting and generating reports Cost Effective EZViewSTS - Safety Tracking Solution Micah's Safety Tracking Solution (STS) is an online tracking system for collecting and analyzing accident information for your organization. AEAS represents an innovative solution to rapidly gain control of your organization's entire approach to safety while increasing productivity. Features Easy data collection Analytical reporting Casual factor,action, and cost tracking/analysis OSHA compliant Lost time accident statistics Comprehensive online support Benefits Better cause and effect analysis Time savings Cost effective Anytime, anywhere access Customizable to requirements Minimal training costs EZViewAEP - EEO and HR Tracking Solution EZViewAEP is a web-based or desktop system that facilitates reporting and analysis so that EEO or HR users may view critical information such as workforce profiles, trends, awards, and training information. Features Standard preformatted EEO-type reports Ad hoc reporting Trend analysis capability Graphical displays Integrates statistics with Census data Benefits Scalable to millions of rows and thousands of users Accessible by desktop or online Compare multiple years of data Can target various databases Track performance metrics and implement scorecarding ResolveIT! - Problem Management Solution Micah has partnered with Troika Software, Inc. to offer ResolveIT!, a comprehensive solution for enterprise-wide tracking and management. ResolveIT! is an easy-to-use package designed for the medium to large organization, providing superior record keeping and problem resolution. Using advanced features including knowledge management, priority and escalation, secure email and web interfaces, and flexible reporting capabilities, ResolveIT! gives your organization a powerful tool to track and act upon issues and assets, across departments and locations. Database Support Oracle 8.x MS SQL 7/2k MSDE Sybase SQL Anywhere Interfaces Easily enter, review, edit and close issues from a single screen. Add comments, review client information and explore problem-related information in the knowledge base at the same time. View all your pending issues from a friendly screen with a full set of filters, highlight critical issues and reassign them to other Analysts. Easily manage internal and external clients, their preferences and contact information. Integration with Microsoft SMS, Netfinity Director and Tivoli IT Director with AMP support. Telephony Support, including: Call Center, PBX, IVR, ACD, Voicemail, Unified Messaging, Voice and Data over IP, Voice Processing and Recognition. Reports Advanced Reporting features: identify trends in problems, responses, efficiencies, etc. Crystal Reports compatibility and any other standard reporting tool. Monitoring and Management Set parameters for graphic interpretation of data. Save parameters to individual or shared lists. Run multiple monitoring screens. Security Set up user rights ranging from Not available to Fully Featured. Set up groups that hold the same set of rights. Screen Changes Customize all existing fields in each screen. Choose screen display in 6 different languages: English, Spanish, German, French, Portuguese and Italian. Add a new user-defined status with its own catalog. Move/hide/add fields. Use Copy/Move functionality. Size/position windows, save settings on desktop. Define required fields/Set tab order. Asset Management and Inventory Manage basic information about your Inventory: Vendor, Master Item List and Stock. Assign each piece of equipment to your Clients and Analysts. Use new viewing options for stock detail. Add new fields to track lease, maintenance, warranty. Save Client history to equipment record. Review current/past users of equipment. Track history of maintenance, modification, repair. Enhanced capabilities for Master Item List. Project Management Add Attachments to your issues and clients. Advanced search features. Assign tasks to multiple Analysts within project. Define dependencies. Open issues for Client or Equipment. Create projects. Save projects as templates. Allow for simultaneous problem solving. E-mail Functionality Send emails with a copy of the issue. Notify analysts of issue assignment via email. Automatic ticket generation from emails. Send updates to pre-existing issues. Incorporate mail messages into activity record. Notify Analysts of changes in activity record. Rely on automatic or optional attachments. Issue Assignment Assign issues to Analysts or work groups. Build Skill Groups/Attach Analysts to multiple Skill Groups. Define parameters for automatic assignment. Attach multiple Analysts/Skill Groups to issue. Set timer to Off, Manual, Auto, or Auto w/ Prompt. Pause timer to allow Analyst to time duration of work. Messaging, Notification and Escalation Use the message center to notify all analysts of a critical issue. Instead of having to create duplicate issues, attach multiple clients to be notified to one issue. Customize notification and escalation periods according to the priority of the issue. Notify analysts with 3 different methods: a pop-up window, unlimited email accounts and pager. Notify Clients of issues that have been closed (solved). Notify analysts and escalate issues to a backup ID or up to a management level if issues are not acknowledged in the time specified for the priority. Notify analysts based on priority/time of day. Notify Clients of issues received/assigned/reassigned/closed. Handle “past due” issues with warnings to Analysts, automatic escalations or status changes. Use ticklers to update Clients or remind Analysts. Web Module Allows clients to view the progress of their outstanding issues, or enter a new issue. Analysts can remotely add, update and close issues. Clients and Analysts can search the Knowledge Base for possible solutions. Easily view client contact information. SLA (Service Level Agreements) Use expanded escalation and notification features. Set for System, Company and/or Client. Base on number of issues, date, priority, class, etc. Set up more than one SLA—Attach any/all Clients to SLA. Billing Functionality Set codes for System, Company and/or Client. View and print invoices and billing reports.